Changing your plan
Add machines, move between Individual and Teams, switch to yearly, or stop — all from the billing screen.
billing is the workspace's plan and the card behind it.
Adding a machine
You do not add a seat here — you connect a machine, and the seat comes with it.
See your first machine. The screen quotes the exact
prorated figure before anything is charged.
Removing one
Disconnect it, and the seat frees immediately — another machine can take
that seat at no charge, so swapping a dead server costs nothing.
What it does not do is make this month cheaper. A bill never goes down inside
a period you have already paid for. The seat stays paid for until that period
ends and drops off at the renewal. If what you want is to stop paying, that is
Stopping, below, rather than disconnecting. See
disconnecting a machine.
Individual to Teams
From the billing screen. You need it the moment you want a second person in the
workspace, or the access log, or
per-machine grants.
The price per machine changes. The machines stay exactly where they are and
nothing on them is touched.
Monthly to yearly
Also from billing. Yearly is cheaper per machine and is charged once, in
advance.
Going the other way waits for the renewal
More plan, or a longer commitment, happens now — Individual to Teams,
monthly to yearly, prorated on the spot. Less of either is scheduled: Teams
back to Individual, or yearly back to monthly, is written down and applied at
your next renewal.
You keep what you are paying for until then. The billing screen says what is
scheduled and lets you call it off. Nothing is refunded for a period you have
already had.
The card
Held by our payment processor, not by us. Changing it, and getting invoices and
receipts, happens on their pages — the billing screen links you there.
Stopping
Cancel from the billing screen. What happens next:
- The subscription runs to the end of the period you have paid for.
- After that, your machines stop being openable from the panel.
- The machines themselves, and everything on them, are still yours. Nothing
is deleted, nothing is stopped, no data goes anywhere.
See when a subscription lapses for exactly
what "stop being openable" means.
If a payment fails
Two days. The workspace keeps working exactly as it did, machines and all,
for two days past the end of the period that was not paid for. Fix the card and
everything is back, with nothing to press.
After that the door closes — and only the door. It is the same state as
when a subscription lapses.
Deleting the account entirely
That is a different thing, and it is here.